How it Works

Xpertin is a platform that allows you to purchase the services of professional experts, or offer your services for clients who need them. Here's how it works:

You are a client...

... who needs an expert to do a project. We've made the process simple for you, and we've made it easy to find the right person or company to complete the work required.

Publish Your Project

If you have a particular idea or a project that you want to implement, you either need a freelancer with specialized skills or a specialized company to successfully implement the project. Xpertin enables you to achieve your goal in more than one way. First, define your project through the "Post a Project" function with the maximum details possible and display the project on the Xpertin platform, which enables anyone who has the skills needed to bid on your project. Identifying the skills required correctly enables you to get optimal offers. Extending your project description and identifying other details, such as budget, work location, language, etc., enables you to get higher quality offers that better meet your expectations. You can always request assistance from Xpertin through the "Xpertin Assist" option if you need it. The system allows you to display the project publicly to anyone who has the required skills or you can keep it hidden through the "Make Private" option and then invite specific experts to work on it. You can always invite experts you have worked with before to work on your project or you can search for experts or specialized companies through the "Find a Freelancer" feature then send them an invitation to bid. Xpertin has a feature called "Featured Project" which allows the project to be published as featured for 10 days to attract best offers from the bidders. Note: the options mentioned above namely "Featured Project", "Make Private" and "Xpertin Assist" are all pre-paid features. Finally, if you want to receive offers from companies only, there is a feature called "Restricted to Businesses" which, if selected, only enables companies to bid while freelancers may not participate. Note: Xpertin provides a number of ready templates for projects which may help you in defining your project easier and with sufficient details. The next step after publishing your project is to wait for bids from potential experts.

Receive Bids

As soon as you publish your project on the Xpertin platform, freelancers or companies with the required skills will submit their bids on your project. The system will notify you every time you receive a bid on your project. When you receive bids, the system provides you with a set of features that make it easier for you to choose the best bid. These include the ability to add the bids that interest you to the shortlist or have a conversation with bidders for clarification of their bids, accept a bid or answer bidders questions. You can also order the bids by best match, or price (ascending or descending), or by shortlisted bids. The flatform provides on the project page all other details of the bids as provided by the bidders such as the description, the expected milestones, the price and estimated days of implementation. By clicking on the name of the freelancer or company, you can review all their details such as the number of previously implemented projects, their profile, academic and professional qualifications, experiences and previous reviews from customers.

Review the bid data and the details of the expert or the company and choose the best bid that will achieve your project's goals successfully. We recommend having a conversation with the bidders through the Xpertin platform to clarify the details of the bids when needed, but without providing any information about yourself or contact information outside the Xpertin platform such as e-mail, phone numbers or electronic networks.

When you select the best bid, accept the bid by pressing the "Award" button and the system will inform the bidder of this. Note that you can withdraw the award at any time before it is confirmed by the bidder.

Contract

Once you award the bid to one of the bidders, the relevant freelancer or the company concerned will be notified. Once the bidder confirms, it will be considered as the bidder's acceptance of the contract as a second party, i.e. signing the contract to perform the work. Note that the expert has the ability to reject the contract in the event of changing working conditions or details of the project. Upon confirmation, the freelancer or company can define or modify the project milestones but without adjusting the price or description. The confirmation by the freelancer or company of the award is the trigger to start the project.

Once the contract is established, the system will create the project workspace on the Xpertin platform. The workspace enables the parties (client and expert) to follow up the implementation of the project milestones until the full completion of the project. It includes the following functions: Project Details; Project Milestones and Values; Shared Files and a Chat Window.

When it is time to start the work on a milestone, the expert will request to start the milestone through the workspace and you will be notified of this request as the customer. You need to confirm the start of the milestone by pressing the "Start" button. Upon your confirmation, the Expert will complete the milestone and share the relevant files and outputs with you for your review and approval. You can also share with the Expert files and information through the workspace that may be useful in accomplishing the work. When a milestone is completed by the expert and after you review the output, you need to mark the milestone as completed by pressing the "Mark as Completed" button. The relevant project milestone will be considered completed and the expert will continue to work on other milestones of the project until all are completed and thus complete work on the project.

Start Milestone and Transfer Amount to ESCROW:

When you press the "Start" button for a milestone, the system will take you to the payment screen, which allows you to pay the value of the milestone either from your available balance or by credit/debit card. The system will then store the value of the milestone in the escrow account. It is very important to note that the amount will remain in escrow and will not be transferred to the expert account until the completion of work on the project milestone and upon your approval.

Complete Milestone and Transfer Money to Expert:

When you approve a milestone as complete by pressing the "Mark as Completed" button, the system will transfer the milestone's amount from Escrow to the expert's account. Please be aware that in the event of disagreement over the outputs of a milestone or quality of work, we advise you to work with the expert until the desired quality is achieved. If no agreement is reached, you may terminate the project and refund the amount of the specific milestone from Escrow. This, however, is not recommended.

Review

Review of the project and quality of work

Upon completion of all project milestones and transfer of all amounts to the expert's account, the parties will be required to provide a project review. Project review is one of the most important steps of the project as it helps in assessing the quality of work, the way the work was conducted and the overall customer satisfaction. Project review contributes heavily in improving the classification of bids and bidders in general. Therefore, we ask our valued customers to provide a project review upon the completion of the project, which will take only a few minutes from your valuable time.

You are a professional expert...

...and you would like to work for a client who needs your skills. Xperin is a safe and easy-to-use platform for you to find interesting projects, deliver the work and get paid. Here is an explanation of the main step:

Bid

Find an open project that requires your skills using the “Find a Project” feature. If you are logged in already and have pre-defined skills in your profile you can even search for projects that suit your skills directly using the feature “Find projects with my skills”. Carefully read the client’s requirements, and if you believe you are able to resolve their problem and perform the work needed, submit a proposal bid and name your price. Use your proposal bid strategically to demonstrate to the client that you understand his/her needs; your chances to be selected will be higher. At this point you can optionally define the proposed project milestones, which we encourage you to do in order to demonstrate strong understanding to the client. Note that if you opt to bid on a project which is not aligned with your pre-defined skills, the system will prompt you to update your skills, if you believe you do have those skills. Some projects are exclusive to companies, so you need to be registered as a company in order to be able to bid on such projects.

The client may send you an invitation to bid on their project if they see you have the required qualifications, so always make sure to provide as much details as possible in your profile page. We also regularly email you a list of new projects available that fall within your expertise, so be sure to check out your inbox!

Work

Once the client awards you a project and you accept the award, you may start working on the project by breaking it down into as many milestones as necessary. Make sure the client understands how you are structuring your project by explaining what each milestone is about and what the corresponding deliverables are. The smaller in value the milestones are, the better it is.

Once you confirm the project, the system will create the project workspace on the Xpertin platform. The workspace enables the parties (yourself and the client) to follow up the implementation of the project milestones until the full completion of the project. It includes the following functions:

- Project details and description of the offer and the agreed price

- The project milestones and the value of each

- Shared files that are uploaded by either party

- A Chat window between the parties

Once the milestones are defined, you need to request the client to start a milestone by clicking the “Request Start” button in the workspace. At this stage, the client pays for each milestone in advance so you won’t worry about not getting paid!

Get Paid

Finally when the work for any milestone is completed and delivered to the client to his/her satisfaction, the payment is transferred to your account according to the amount you both agreed on*!

*After deduction of Xpertin’s fees

Complete Project and Review

Upon completion of all project milestones, the parties will be required to provide a project review. Project review is one of the most important steps of the project as it helps in assessing the quality of work, the way the work was conducted and the overall satisfaction. Project review contributes heavily in improving the classification of bids in general. Therefore, you are requested to provide a project review upon the completion of the project, which will not take more than few minutes from your valuable time.